Antell is a company known in Finland especially for its corporate dining services. Antell has been using JAMIX systems since 1998, and they utilize the system diversely. ”The system admins use both Food and Stock modules covering recipes, menus, and inventory. The restaurants plan menus, make orders, track sales, as well as take inventory”, says Pauliina Lahtivuori, Product Development Team Lead at Antell.
”Data Is Easy To Present With JAMIX System”
At Antell they have a full-time JAMIX specialist who is in charge of the system. ”The general digitalization drives development forward. In addition, the food legislation requires actions which are fluent to present with JAMIX System”, explains Pauliina Lahtivuori as background for using the system. ”Special diets, allergens, and nutritive data are easy to present through the system. This helps to ensure food safety in its part.”
The consumer interest and knowledge of food has increased. It comes through also in the consumer expectations and demands. ”Managing recipes with the system helps you in quality control, as well. It is a tool for maintaining consistent quality.”
”Naturally the cost perspective has also influenced in our will to invest resources in using the system”, tells Lahtivuori. For example, it is easier to understand the costs for restaurant operations, when you get compiled information from the system.
The System Provides Information To All Users
For you to be able to use the system fluently naturally requires basic skills on information technology, Lahtivuori points out. When you use the system regularly and actively, you’ll get familiar with the logic of the system, and you will be able to use it faster.
Through the system you will get data behind the restaurant operations. The information is safe in the system, and you can easily find it when needed. One concrete example is that you can move from hand written journals to the digital world. Also, you will no longer need to scan instructions on paper and send them to restaurants, as sharing information is easy. ”In addition, with the system I can easily monitor, what goes on in different sites in the field”, describes Pauliina Lahtivuori the benefits of the system.
Thorough Staff Training Is Necessary
All new restaurant managers at Antell are thoroughly trained in the use of JAMIX. Additionally, review sessions are available whenever needed.
For the implementation of broader topics and new functionalities, Antell organizes training sessions as necessary. With approximately sixty restaurants across Finland, organizing training for a larger group can be challenging. “For example, significant effort was put into planning training sessions for the implementation of the inventory module,” says Lahtivuori. Careful planning plays an important role when the training program is extensive and involves many participants.
Lahtivuori also highlights that training on the system remotely is challenging. However, during the pandemic, experience was gained in this area, and excellent practices were discovered, providing valuable lessons. Nevertheless, Antell aims to prioritize face-to-face training sessions whenever possible. Training sessions are also broken down into smaller segments to make it easier for users of different levels to participate.
The Role Of IT Systems Will Be Big In The Future Of Food Services
Digitalization will continue to go forward in the restaurant business, and you need to have all information quickly available. Consumers want information on the origin of food, the content of food, and the environmental effect. ”Consumers talk about food, and knowledge is a growing trend. Operators will have to be able to answer to that.”
Tips From Experienced User To A New JAMIX Customer
”When acquiring the system you need to clarify your needs first. What is it, that you intend to use the system for in your operations. After this you need to make sure, that you have reserved enough resources for using the system”, advises Pauliina Lahtivuori.
No system runs on its own. “Smooth operation requires someone who familiarizes themselves with the matter and takes control of the system,” says Lahtivuori. In challenging situations, it is advisable to contact JAMIX user support. “We have always received the necessary assistance and perhaps even a little more in problem situations.”
